Quick Links:

Supported Video formats
Latest list of supported video file formats for uploading to MediaRebel

User guide
Comprehensive information on all user and administrative features

Contact us
If you still need additional support, please contact us.

 

Frequently Asked Questions:

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  • How can I sign-up for MediaRebel?
    Click Signup on the MediaRebel Login screen and fill in your information
  • How much does MediaRebel cost?
    $129 per user, per deposition, per year
  • Do you offer bulk/enterprise licensing?
    Yes, please contact MediaRebel Support for details
  • What are MediaRebel's security policies?
    You may access MediaRebel’s Privacy Policy which is also
    accessible by clicking on “Privacy” at the bottom of each web page.

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  • How can i retrieve my Username if i forgot it?
    At the login screen, click "Forgot Username?" and enter the email address associated to your account. Open the email form MediaRebel which will reflect you Username.
  • How can i retrieve my password if i forgot it?
    At the login screen, click "Forgot Username?" and enter the email address associated to your account. Open the email form MediaRebel and click on the link to Reset Password. Answer the security question, type-in and confirm your new password. Click 'Reset Password'
  • How can i change my username?
    Currently, you cannot change you Username. Please contact MediaRebel Support for assistance
  • How can I change my password?
    In the Dashboard, Click "User" in the top-right corner and select "Preferences". Check "Update Password", the type-in and confirm your new password.
  • How do i update my credit card information?
    Credit Card Information is not stored in MediaRebel
  • How do i provide a different credit card after the 1 year is up?
    Credit Card Information is not stored in MediaRebel. A new Credit Card can be used to subscribe each year
  • How can I use my credit card to pay user access for other on my team?
    At the dashboard, click "Manage Users". Then click "Purchase Additional Subscriptions".Complete the requested information and indicate the Users to apply the paid subscriptions.
  • I have switched firms and need to make new users available and also delete access to previous that were on my team. How can i do this?
    Only the Case Administrator can Activate or Inactivate user access to a deposition.
  • How much time do I have after a year before my Video(s) is purged of MediaRebel?
    30 Days
  • How do I know when it is coming up to a year to access my Video(s)?
    Expired date is reflected in the Dashboard, next to the associated Deposition. An email notification will also be delivered 30 Day, 14 days and 3 days prior to the expiration date.
  • How do I renew my yearly registration?
    A link will be provided via email and a new payment can be authorized.
  • What options are there for Auto-pay?
    MediaRebel does not store Credit Card information
  • Will my credit card automatically be charged after the year expires?
    MediaRebel does not store Credit Card information
  • I no longer need access to my videos(s) but would like to keep them in the MediaRebel Cloud (hosted), what are my options?
    Hosting charges are included in the MediaRebel subscription fee. Hosting is terminated when subscription is terminated. To keep Depositions hosted on a yearly basis, maintain at least 1 User subscription to that Deposition.
  • Can Admin Rights be given to multiple users?
    Admin rights cannot be given to Users within your review team. Admin Rights will be given to the first User invited form a different firm (Co-Counsel), making them the Admin of their team.

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  • What is the recommended Browser to use for MediaRebel?
    All common browser are compatible with MediaRebel (IE, Chrome, FireFox, Safari).
  • What types of Transcript Files can I upload?
    Transcripts can be XML, MDB or ACCDE file format Note: The Transcript must already contain the references to Exhibits and time stamping for associated Deposition Video.
  • What types of Exhibits Files can I upload?
    Exhibits must be in PDF format and named using various acceptable aliases. For more information on formatting and/or naming of Exhibits, please review the "Supported File Types - Exhibits Formats" guide
  • What types of Video Files can I upload?
    Most common Video Codecs are compatible for MediaRebel. MediaRebel will convert the uploaded video(s) to MP$ format. For more information on Video formats, please review the "Supported File Types - Video Formats" guide.
  • How can I invite/grant access to my Co-Counsel but allow them to create their own bubble (Deposition Database)?
    Admin Right will be given to the first User invited from a different firm (Co-Counsel), making them the Admin of their team.
  • There have been corrections made to the transcript; can I replace the existing transcript?
    Please contact MediaRebel Support for assistance
  • If there is an issue with the video I uploaded, can I replace the existing video?
    Please contact MediaRebel Support for assistance
  • There were changes made to the assign exhibits - OR - some Exhibits were not included in initial upload. Can I replace the existing exhibits or add additional exhibits?
    Please contact MediaRebel Support for assistance
  • I have a VHS tape, hardcopy of transcript & exhibits - what do I do?
    MediaRebel does not offer conversion or document imaging/transcribing services. Files must meet MediaRebel formats. Please see MediaRebel format Guide
  • My connection / Wi-Fi from my home or office is not reliable - what are my alternative options?
    MediaRebel is not available offline. Netword, WiFi, Hotspot connection is needed
  • What happens if I do not have internet access from home, another office, court, etc.?
    MediaRebel is not available offline. Network, WiFI, Hotspot connection needed. Refer to Deliverable from Court Reporter on local machine.

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  • How do I export my work product to other platforms?
    Currently unavailable in MediaRebel
  • How can I access my Work Product?
    Export of Work Product currently unavailable. MediaRebel is not available offline. Network, WiFI, Hotspot connection is needed.
  • Can I color code Issues?
    Currently unavailable in MediaRebel.
  • Can I color code Notes?
    Currently unavailable in MediaRebel
  • Why won’t an Exhibit open, when I click on the Hyperlink?
    Please contact MediaRebel Support Team (troubleshooting)
  • How do I access a different case or deposition while currently reviewing a deposition?
    Click "Dashboard" on the top‐right of your screen, then "Select A Case" from the drop‐down menu and select the deposition you wish to review. Click the Play icon next to that deposition.
  • How do I search across multiple depositions?
    Currently unavailable in MediaRebel
  • Can I go directly to a specific TIME in the video by pressing in the time: i.e.: 10 min, 30 seconds?
    Currently unavailable in MediaRebe.
  • The video is not playing or not syncing to the Transcript. How do I correct this?
    Try refreshing your browser and clicking play again. If this does not appear to work, please contact the MediaRebel Support Team.

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  • Can I change the color scheme of the Analytics? i.e.: Red to Sadness and happiness to Green?
    No, the Emotion colors reflected in MediaRebel are based on the standard psychological color guide.
  • How do I order Analytic Results?
    While in the deposition, click the "Analytics" above the review panel. Complete the requested information, including payment information and click "Order Now". Results should be completed within 24 hours. An email notification will be sent to you upon completion.
  • How can I check the status of the Analytics results?
    Once Analytics have been ordered, you can check back on the status of the results by clicking on the Analytics tab in that deposition. A pop‐up status will give you a current percentage of completion. An email notification will be sent to you upon completion.
  • Will my team have access to Analytic Results?
    Yes, all authorizes user on your team will have access to the deposition upon the completion of Analysis.
  • How can I export Analytics Results/Reports?
    Export of Reports currently unavailable in MediaRebel

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